Although purchasing diamonds online is convenient, there are issues you’ll run through once in a while, but thankfully, your James Allen ring comes with a risk-free buying guarantee.
Online diamond retailers and jewelers like James Allen give excellent deals for quality and luxury diamond pieces, better than your local brick-and-mortar shops.
However, ordering your diamond online is a huge gamble, even with a reputable and world-famous reseller like James Allen. The store may guarantee the quality, but without seeing and inspecting the ring by yourself, you might not be happy with what you got when it arrives in the mail.
Fortunately, customer satisfaction is important for James Allen. So, you can return your James Allen ring if you’re not 100% satisfied with your purchase. However, the return policy comes with terms and conditions, including the period that allows you to return the product for free.
Check out more about the return policy and warranty before buying the James Allen ring of your dreams.
What Is James Allen’s Return Policy?
James Allen prioritizes customers’ happiness and satisfaction when buying the company’s quality diamond rings. If you received your engagement ring in the mail and you’re not quite satisfied with it, whether a wrong size or design, James Allen offers a substantial return policy.
You can return your James Allen ring for free, but only within the first 30 days after the shipment of your purchase. Upon returning your ring, you can either opt to exchange it with another size, another diamond ring, or get a full refund.
What’s even better is you don’t have to pay anything for the return. James Allen will shoulder any fee incurred when returning your purchase within the first 30-day period, so you won’t have to spend more money sending back the purchase you were unsatisfied with in the first place.
The only downside is that the free return is only applicable for purchase in the US or Canada. Also, to ward off people who keep ordering but returning their purchases, James Allen limits the applicable returned items to three per person.
If you’re returning a purchase the fourth time and so on, you’ll have to pay for the shipping cost. The same applies to returns of orders outside the US and Canada, where the customer will shoulder the shipping fee.
What Is the Return Policy Period?
As mentioned above, your James Allen ring only has a return policy that extends up to the first 30 days from shipment. The 30-day period will begin from the day of shipment instead of the day you purchased the ring. It accounts for the time spent manufacturing and preparing your ring, which lies on the jeweler’s part.
The company will accept any return, given that it’s in its original, unworn condition, no questions asked, within the 30-day window.
Is It Free to Return Your James Allen Ring?
Free returns of James Allen rings are only available for Canadian and US customers. Unfortunately, the same perks don’t extend to the company’s international customers. In addition, returns from countries outside the US and Canada are subject to a $50 return shipping fee.
How Do You Send Returns to James Allen?
If you want to return an item, you’ll have to contact James Allen’s customer service department through telephone first. If you don’t know how to contact customer support, James Allen has listed the service’s number on its Hassle-Free Returns page.
Once you reached the customer representative, you can advise that you wish to return your diamond ring. After that, you’ll receive the fully insured FedEx label for your return through email. It usually takes at least a day to get the notification along with the instructions on how to package and ship your item back safely.
Once you’re ready to send back your purchase, you’ll need to drop it off at the nearest FedEx location. If you asked for a refund of your returned item, the money would usually take two weeks to process and reach your account based on your original purchase method.
What Are the Terms for Returns?
Returned James Allen rings must be in new and unused condition. Once they have any damage, James Allen won’t accept your return for an exchange or a refund. The company will also not accept returned packages that are uninsured and weren’t securely packaged. Any item showing signs of wear or any alteration by a third-party jeweler is also not deemed acceptable for return.
Special orders and custom pieces are also not returnable. Any diamond ring custom-made or custom-engraved for any particular purpose not listed on James Allen’s website is unacceptable for returns. Additionally, these custom pieces cannot get listed on the website to be resold, even when they are still in good condition.
Meanwhile, if you’re returning loose diamonds purchased from James Allen, it’s subject to separate terms and conditions.
- Ship it back to James Allen with the original laboratory grading report.
- Failing to accompany the product return with the grading means you’ll get charged $300 for its replacement. It’s necessary as the company would need to ensure the quality of the returned diamond.
Lastly, James Allen will not accept packages sent back beyond the 30-day return period or packages without a RAN number. Instead, they will be shipped back to your address.
What Is James Allen’s Warranty?
James Allen is committed to ensuring the quality of its products. As a result, it offers a generous warranty policy for all its diamond and engagement ring products.
Does James Allen Have a Lifetime Warranty?
James Allen only offers one warranty offer, a lifetime warranty for all its products. The warranty policy guarantees that James Allen ships the best-quality products to your doorstep. In addition, if you receive your jewelry with obvious signs of manufacturing defects in any way, the company will fully cover the shipment at no extra cost to you.
If you would like to return the purchased item, you need to contact James Allen’s service representative, who will help you complete the process. To send your ring back, you’ll have to purchase a $30 fully insured shipping label. However, James Allen will pay the shipping fee when sending the ring back to you.
Do You Have to Pay for the Warranty?
The lifetime warranty from James Allen is excellent if you need them to do some services on your ring. What’s even better is it’s available to you at no extra cost. All James Allen rings will automatically include a lifetime warranty upon completion of your purchase.
Does the Warranty Cover Resizing?
James Allen’s warranty policy doesn’t cover ring resizing. However, the company offers a separate resizing policy if you want that for your James Allen ring. You can request to resize your ring, whether resizing down or up, within the first year since you purchase it, and James Allen will do it for you for free. However, you can only request resizing once within the first year. Any resizing request beyond that will be subject to a service fee depending on the metal used for resizing and the initial purchase amount of your ring.
You’ll have to pay for the shipping fee when sending your ring back to James Allen for resizing, although the company will cover the return shipping. International customers, however, have to pay a $50 shipping fee.
Does the Warranty Include Engraving Services?
Engraving services are not listed under James Allen’s warranty policy. However, the company does offer free engraving to some of its engagement rings and wedding bands.
If the ring you purchase is eligible for the free engraving services, it will appear as an option during your checkout. You can engrave any alphanumeric combination as long as it doesn’t exceed the 20-character length limit.
What Other Services Does the Warranty Include?
James Allen’s lifetime warranty includes a host of services that you can avail of. It’s part of the brand’s guarantee of providing top-quality service and customer satisfaction. Other services included in its generous warranty policy includes:
- Re-polishing
- Prong tightening
- Rhodium plating
- Jewelry cleaning services
You can take advantage of these services by sending back your ring to James Allen for a complimentary jewelry repair and maintenance.
If you don’t want to spend on the shipping when sending it back through FedEx, you can also bring your ring for complementary services to any qualifying Jared service center. Suppose you send your jewelry back for services not covered by the lifetime warranty.
In that case, James Allen will call you to notify you of any charges that apply before continuing with the service for your James Allen ring.
